Tuesday 9 August 2022

Please continue to hold

Companies have admitted that they never record phone calls for training or quality purposes, instead keeping them indefinitely for no real reason.

While customers are encouraged to believe that huge corporations give a shit about their customer services and strive to constantly improve, they don’t, and are mainly just taking the piss.

Lucy Parry, staff training supervisor at a broadband provider, said: “What kind of training course would play loads of recordings of irate members of the public swearing profusely while trying to cancel their contracts?

“It should be clear it’s bollocks. If we recorded calls for training purposes, we would have lots of highly-trained, efficient and personable staff who could answer routine questions without reading woodenly from a script, putting you on hold for 40 minutes or randomly cutting you off.

“No, we mainly do it so we can secretly sell them on to even larger multinationals who are slowly building a comprehensive database of information about you which they will eventually use to take over your entire life.

“And aside from that we just record them to laugh at people with funny voices.”

The Daily Mash

Of course.

12 comments:

  1. Well, hang up the phone and go celebrate your birthday! I don't know what our time difference is, but you have, always, to celebrate your birthday celebrations early and string it out for days. Happy Birthday, Jon!

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    1. Thank you, Melanie! I fully intend to celebrate for the entire month - starting on Friday evening, more's the pity, as I am (for the first time ever) working today. Jx

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  2. A little bird, or a big cock told me a secret on his blog...

    Happy Birthday Dear Gin Blossom!!!!!!!! I hope your day was just as you wished, and that a few G&T'S were involved. Many, many happy returns to you.

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    1. Thank you, dear Maddie! I have no doubt that a large G&T will be in order this evening - clink, clink, sweetie! Jx

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  3. Happy Birthday, darling Jon! xoxox

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  4. Late with my birthday greetings - Happy Birthday! I assume you won't spend it on the phone to customer services?!
    Sx

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    1. On time, actually - it's today! I spent loads of time on MS Teams, more's the pity, which is the same thing these days. Jx

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  5. I, for one, can't wait for them to take over my life. Gawd knows... I'm not doing anything of value with it! Kizzes.

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  6. What we regularly hit here, which drives us up the wall: “No one is available at the moment. Try again later.” [click]

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    Replies
    1. Ah, the joys of the Siesta. The whole of Spain (and, as we discovered to our cost, Italy) shuts down at the most inconvenient times. Jx

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